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Frequently Asked Questions
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How do I make changes/add on items to my current reservation?

If you are needing to make changes or add something to your reservation, such as a golf cart, please give us a call during office hours and we can help over the phone. Please be ready with your confirmation number.

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What forms of payment are accepted for my reservation?

We gladly accept Visa, MasterCard, Discover, and American Express. Full payment is due at the time of booking.

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How far in advance should I make my reservation?

We recommend booking at least 6 months in advance of desired arrival date, as our Camp-Resort will fill up quickly! We book reservations up to 360 days in advance!

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What is good camping etiquette?

If you’re a first time camper, you may have some questions on the best camping etiquette. Learn how you can be a good neighbor, stay safe during your trip, and more, with our etiquette guide.

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What do I need to do to prepare for my arrival?

Check out our handy countdown calendar for all important dates leading up to your stay.

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What amenities are included in my visit?

We have many attractions to enjoy, such as the jumping pillow, gem mining, sports courts, mini golf, and more! View all our attractions on our Things to Do page.

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Will my reservation guarantee a specific campsite or cabin assignment?

Specific campsites or cabins may be requested, but are not guaranteed. We do offer you the opportunity to guarantee your favorite campsite or cabin by paying our applicable locking fee. If you opt out of the locking fee, you are guaranteed your selected site or cabin type, but NOT the specific unit number.

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What is your cancellation policy?

We do not give credit or refunds due to the discomforts of nature. The fun continues rain or shine. Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date, please view all the details on our Rules and Policies page.

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What is your pet policy?

Pets are only allowed at pet-friendly cabins, so please request at time of booking. For one pet, there is a flat fee of $40. For two pets, there is a flat fee of $60. Pets are not allowed on tent sites. Pet owners are required to bring a crate(s) for their pets and are responsible for pet clean-up and noise control. For the safety of our guests, pets must be up to date on vaccinations. We reserve the right to remove hostile and disruptive pets from the park. Pets of the registered RV site occupant are welcome, but limited to 2 pets per site. Guests or visitors may not bring pets with them. If they arrive with a pet, they will not be permitted to enter the park. View our pet waiver.

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Is there good fishing?

We have great fishing available onsite in our fishing pond! The catch and release fishing pond has bass, perch, and brim

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What are your check-in and check-out times?

Cabins:
Check-in 4pm, check-out 11am

Campsites:
Check-in 3pm, Check-out 1pm

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Do you have quiet hours?

We do! Quiet hours are from 11pm – 8am. Anyone under 18 years of age must be at their site or cabin during these hours, unless accompanied by an adult.

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Can I bring my own golf cart, motorized scooter, hoverboard, or ATV to the Camp-Resorts?

For safety and liability reasons, guests are not permitted to bring any personal motorized vehicles into Jellystone Park™. Guests found in violation of this policy may be asked to leave without refund. For your convenience, we do offer golf cart rentals that allow accessing our Camp-Resort easy…and fun!

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Can I bring pool toys to play with in the pool?

Yes, you may bring small water toys. No full-size inflatables.

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Are alcoholic beverages allowed?

They are, but the beverage must be held in an unmarked container or koozie. No glass or breakable items permitted in the Camp-Resort for safety reasons. This is a family-friendly Camp-Resort, so please be considerate of others and refrain from loud and unseemly language.

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What is your policy on firearms and weapons?

Guests must obey all federal, state, and local laws regarding the ownership and possession of firearms. Firearms are not permitted in any property buildings or common areas. The only exception is that guests may have a firearm in a locked, private vehicle in parking areas if permitted by law. The discharge of firearms, BB guns, air guns/rifles, or similar devices is strictly prohibited.

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When is the cheapest time to stay?

Our rates depend on when you’d like to stay and what amenities are available during your dates. Non-Peak season is cheaper than Peak season, and weekdays are cheaper than weekends. However, please be sure to check amenity availability before booking.

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Is WiFi available?

Yes, we have free Wi-Fi throughout the Camp-Resort – speeds will vary. We do ask that you refrain from streaming videos, as it tends to slow down the speed for everyone. Please note our wifi is limited outside of commons areas.

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Can my friends come visit?

Absolutely! Guests must pay a visitor fee and the number of people per campsite cannot exceed 8.

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Why isn't my discount showing when I book online?

Discounts and packages are automatically applied when booking. If you have a promo code, be sure to enter that during the booking process.

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This is my first time visiting Yogi Bear’s Jellystone Park™ Tyler. Is there anything I should know?

We are so excited to have you stay with us! There are a few optional items you can bring along to maximize the fun during your trip. You are welcome to bring bicycles to help you get around the Camp-Resort. We also suggest bringing fishing poles for some quality family fishing. And keep in mind that while we do offer plenty of activities here at the Camp-Resort, there are many local attractions that your family may enjoy as well. If you have any questions about your upcoming stay, our friendly reservations team is here to help! Feel free to give us a call at (903) 858-2405.

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Are there any job opportunities available?

Yes! We are always looking for more motivated people to join our team. View our Job Opportunities page.

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Where are the other Jellystone Park™ locations?

With over 75 locations in the US and Canada, there is sure to be a Jellystone™ Park close to you. Find the Camp-Resort nearest to you.

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